Shipping policy

Last Updated: August 14, 2026

At Nonentra, we are committed to providing a smooth, reliable, and convenient shipping experience for every customer. We currently ship our products to customers across Australia and the United States.

1. Where We Ship

We currently offer shipping to:

🇦🇺 Australia
🇺🇸 United States

Shipping availability may vary depending on the product and delivery address.

2. Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

3. Delivery Time

Our estimated delivery time is:

Australia: 3–7 business days
United States: 3–7 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier, weather conditions, peak seasons, and other circumstances outside our control.

Remote and rural areas may require additional delivery time.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking details, where tracking is available.

Please allow some time for the tracking information to become active after the package has been dispatched.

If your tracking information has not updated for several business days, please contact our customer support team and we will be happy to assist you.

6. Delivery Delays

While we do our best to ensure your order arrives within the estimated timeframe, delays can occasionally occur due to:

Severe weather
Public holidays
High order volumes
Carrier or transportation delays
Incorrect or incomplete delivery information
Remote delivery locations
Customs or other circumstances beyond our control

We appreciate your patience and understanding in these situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible. We will do our best to update the information before your order is shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

8. Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please first check with household members, neighbors, or your local delivery carrier.

If you still cannot locate your package, please contact us so we can help investigate the issue.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and product.

We will review the situation and work with you to find an appropriate solution.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team.

Nonentra Customer Support

We're always happy to help and make your shopping experience as easy as possible.

Nonentra — Quality Products. Happy Pets. ❤️